A Topic Section of The New Conversations Initiative Communication Skills Global Bookstore

Books available in USA, Canada, UK, Australia, New Zealand, India, China, Germany, France, and Japan in cooperation with HDB’s Global-Find-A-Book Service. This selection of books is brought to you by Human Development Books (HDB) & Global-Find-A-Book, Fairfax, CA, publishers, booksellers and book-finders, sponsors of the www.NewConversations.net web site and publishers of The Seven Challenges Workbook .


Getting to Yes:
Negotiating Agreement Without Giving In
(2nd ed.)
by Roger Fisher, William Ury and Bruce Patton.
New York: Penguin Books.  1991.

The authors, members of the Harvard Negotiation Project, have popularized the idea of “win-win” solutions around the world. They propose that by understanding your own long-term interests better and by understanding your bargaining opponent’s long-term interests, you can work toward agreements in which everyone gets more of what they want and need.  These kinds of agreements take more work to create but they are more likely to last than simple “split the difference” compromises.  A great introduction to negotiation with examples from business and politics.  According to John Kenneth Galbraith, “This is by far the best thing I’ve ever read about negotiation. It is equally relevant for the individual who would like to keep his friends, property, and income and the statesman who would like to keep the peace.”

(Price: appx. $13.00.  ISBN: 0140157352. Look for this book at your local library, order from your favorite local bookstore, or click here to find this book in bookstores around the world.)

Getting Past No : Negotiating in Difficult Situations
by William Ury.

Excerpt from Amazon.com review: This a must read for anyone that interacts with people. William Ury has written a very practical, easily read, guide and process that anyone can use right from the start. Not just a ‘business guide’, his five step process is easily applied to everyday situations and with practice is a foundation for much larger negotiations. The principles are well defined via a five step process that is demonstrated through examples that are fresh, relevant, understood by common association. Much effort has been made to make this text even more memorable than ‘Getting to Yes.’ Gearing concepts through example gives the reader a sense of self mastery without having to memorize lists. The framework builds upon itself with frequent review of previously introduced terms. From business to interpersonal communication, this book has something for everyone. (Price: appx. $15.00.  ISBN: 0553371312. Look for this book at your local library, order from your favorite local bookstore, or click here to find this book in bookstores around the world.)  


Difficult Conversations:
How to Discuss what Matters Most

by Douglas Stone, Bruce Patton, Sheila Heen & Roger Fisher.  

Excerpt from Amazon.com review: We’ve all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation–and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the “what happened” conversation (verbalizing what we believe really was said and done), the “feelings” conversation (communicating and acknowledging each party’s emotional impact), and the “identity” conversation (expressing the situation’s underlying personal meaning).  

(Price: appx. $16/new, $8/used.  ISBN: 014028852X. Look for this book at your local library, order from your favorite local bookstore or click here to find this book in bookstores around the world.)

Bringing Out the Best in People:
How to Apply the Astonishing Power
of Positive Reinforcement

by Aubrey C. Daniels.  

Expressing more appreciation is one of the Seven Challenges emphasized on this web site.  Daniels’ book is controversial because he discusses motivating people with rewards, recognition and organizational programs that try to express systematic appreciation for jobs well done.  Some people have objected that this is treating employees like trainable animals:  throwing a fish to the performing dolphin.  The problem is that organizations are always conditioning their employees in one way or another; any structured environment does that. So this book recommends that companies take responsibility for steering the conditioning processes that are at work every day.  The most important issue here is that people who cause problems often get most of the attention in organizations, and people who try hard and perform well often get ignored and taken for granted.  The high performing folks then get frustrated and leave, because their basic need for recognition is not being met.  And when they do leave, the organization suffers.  The idea of managing by correcting mistakes and “keeping people in line” has such a strong grip on so many managers that it will probably take radical programs like Daniels’ to get people on the road toward managing by rewarding excellence.   Review by Dennis Rivers. (Price: appx. $22/new.  ISBN: 0071351450. Look for this book at your local library, order from your favorite local bookstore or click here to find this book in bookstores around the world.


Free document:   Sam Keen’s wonderful article on the great questions of life.  Two pages that can change your life.  As Keen says, “Your question is the quest you’re on.”

Free document:   Chapter Five of The Seven Challenges Workbook , on creative questioning, includes the Keen article above, and references to creative questioning in many areas of dialogue and endeavor. (10 pages)

They’re an essential tool of the seeker and the problem- solver, and in our personal and professional lives, they can make the difference between getting what we want and going without. Questions have power-and by harnessing that power , we can change our world. This unique book reveals the seven powers of questions-and shows how to use them most effectively. Learn how questions can improve relationships, help determine what people really want, uncover opportunities, persuade others, and get more out of every business or personal encounter.

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Questions That Work: How to Ask Questions That Will Help You Succeed in Any Business Situation
by Andrew Finlayson

Written by a seasoned business reporter and TV news manager, this provocative “questioning manifesto” and practical “how-to” book gives people the insights and tools to ask effective questions that get results in every realm of their professional lives. It is also a powerful tool that will help business leaders create a progressive environment where questions flow freely and creatively-boosting knowledge and performance increase at all levels of the organization.

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Change Your Questions, Change Your Life:
7 Powerful Tools for Life and Work

by Marilee G. Adams, Ph.D.

Written as an engaging fable, Change Your Questions inspires readers to take charge of their thinking in order to accomplish goals, improve relationships, advance careers, investigate new territories, and in general gain greater life satisfaction. This book explains how to “be your own coach,” outlines the author’s Question Thinking Model, and lists the top 12 questions for change.

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