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Cooperative Communication Skills
EMERGENCY KIT to a friend or colleague,
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    Many conflicts get worse than they actually need to be because the participants lose control of themselves and retreat into self-reinforcing patterns of attack and counterattack.  Here are some suggestions, drawn from the literature of conflict resolution and psychotherapy, that can help you navigate your way through everyday collisions of needs and come out still liking yourself and able to work with your "partners-in-conflict."
     

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